You would be the first line of support for our global partners (B2B), ensuring smooth operation of our products across Europe, the US, and Asia. Your main responsibilities will include:
Handling support tickets (e.g., win checks, operator requests, technical issues) and forwarding them internally to the relevant teams for further investigation if needed.
Monitoring system alerts and error logs (Grafana), proactively communicating with operators and internal teams to prevent and resolve incidents.
Maintaining day-to-day support communication with clients and partners.
Following up on SLAs during maintenance windows and incidents.
Monitoring dedicated support mailboxes and ticketing systems for client-related requests and creating tasks for internal teams when needed.
Handling the coordination of infrastructure environment changes.
Non-existent. You will be the first to lay the foundation and help build it. So far the support role has been handled by other teams but as we are making our name in the industry we need to build a professional team which aces at their job.
We're a rapidly evolving software company that, in just two years, emerged from the ground up to form a team of over 90 people. Our guys are remarkably skilled, each excelling in different areas like programming, mathematics, animation, drawing, and audio effects creation. We love to explore beyond specific services or products; rather, we specialize in crafting a wide array of innovative solutions from idea to development. From web and desktop applications, open-source initiatives, and websites to animations, trailers, music, sound effects, and more – our portfolio spans the spectrum.
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